Hi Janine

I am a devout follower of your Dreamweaver training DVDs. Thanks for making such a great product. I am having a problem with Dreamweaver’s FTP function and was hoping you had some insight.

I have been using DW8 for over a year now and use the built-in FTP tool to upload all changes to the sites I manage. Recently, however, I have not been able to connect to two of my sites when I try to connect to the remote site. The error is a Macromedia Dreamweaver error that states, “An FTP error occurred – cannot make connection to host. Your login or password is incorrect. Please check your connection information.”

Keep in mind that I have been connecting problem-free to these two sites for months; then all of a sudden I get this message. I also have a third site that I can still connect with no problem. I contacted Adobe but they told me to use the online help to troubleshoot my connectivity problem. Needless to say, I still have the problem.

I hope you have heard of other users encountering this phenomenon and have some helpful suggestions for resolution.

Best Regards,
Matt

Hi Matt,

There are many possible reasons for your problem, but if you’ve connected before with Dreamweaver and you haven’t changed the settings in Dreamweaver, you probably have a problem caused by changes to your Internet connection or your Web server. Sometimes selecting the Passive FTP option in the remote site settings solves this problem. You may also want to check with your service provider.

When all else fails, you may also want to consider trying a dedicated FTP program, such as WS_FTP or CuteFTP, both of which are similar to the FTP features in Dreamweaver but sometimes get around problems such as you describe. I always keep a couple of FTP options on my machine because it can help with troubleshooting.

I hope that helps and I wish you all the best,
Janine

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