Digital Family Help Center

I answer a lot of questions by email, but you may find an answer more quickly on this Web site.

Here are a few answers common questions:

I get a lot of email and I can't promise to answer them all, but I do try.

Sometimes I surprise people and answer a question right away, but sometimes messages get caught in my spam filter or I'm super busy...


Contact Janine Warner & DigitalFamily.com

Email is always the best way to reach Janine janine@digitalfamily.com

Please note that it sometimes takes a day or two for me to reply. If you haven't heard from me in longer than that, ping me again via email -- sometimes my spam filter gets greedy.

Questions about an Order

If you're having trouble with an order, please email us so we can adjust or change your order as necessary,. We never process orders until we're ready to ship them, and we will always protect your privacy.

Email janine@digitalfamily.com if you make a mistake or can't get the order system to work for you.

For deliveries, appointments, and anything that requires the phone, we often answer +1-323-935-0115 (and there's voicemail if Janine is unavailable).

Need Help with one of Janine's books or videos?

If you have questions about Dreamweaver or any of our other training materials, please search our Dreamweaver FAQ for instant answers before you send specific questions to: Janine@digitalfamily.com.

I stand behind my books, videos, services, and the tutorials on this site, but I run a small team so please be patient and email your questions.

Photos and Biography for Janine:

Janine's Biography is on the DigitalFamily about us page. If you need Janine's bio or photos in any format for a conference flyer, or other publication, visit the PR section for print and web-ready materials.

"Snail Mail" Address

We always prefer email, but if you must send something via "snail mail," please use this address (or email for the most direct way to reach us this week).

Janine Warner
DigitalFamily, Inc.
P.O. Box 36419
Los Angeles, California 90036